Company Wide Office Administrator

Job Summary

At Untraversed Travel we bring our guests authentic travel experiences in seldom traveled destinations through locally led small group tours. The Office Administrator is the first voice that our guests hear when they reach out to the Untraversed team, and they play a crucial role in representing our company. The office administrator is also responsible for managing a number of critical company wide systems and roles on a daily basis. This position will provide you with an opportunity to master the adventure travel industry while working with our guests to prepare them for their journeys into the Untraversed.

Qualifications and Skills

• Able to manage and train a growing team of local employees
• Ability to excel while living and working in a multicultural environment
• Capable of working independently with minimal supervision
• Excellent verbal and written communications skills
• Proficiency in Excel or Google Sheets
• Basic customer service abilities
• Adventure travel experience or a passion for quickly learning the industry

Responsibilities and Duties

• Responding to initial inquiries from guests
• Loading sales leads into the company wide CRM
• Assigning sales leads to the appropriate destination
• Managing the main Untraversed phone line and email inquiries
• Answering destination specific inquiries when destination specific staff are unavailable
• Managing customer service at the company wide level
• Designing and implementing new business systems to be used by all destinations
• Selection, integration and management of software and platforms
• Managing company wide booking and pricing spreadsheets
• HR roles including processing applications and onboarding
• Managing timesheets and payroll
• Covering other administrative roles as needed

Application Instructions

Start your adventure into the Untraversed today! Submit your resume along with a short cover letter describing why you feel that you are the ideal candidate for this position. Included in your cover letter should be your available starting date, three professional references, and a description of any previous cross-cultural experience. Applications can be emailed to careers@untraversedtravel.com